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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Product Information

Each product offered by MS Surgicals is designed with functionality, durability, and comfort in mind. Key specifications and features include:

Material Quality: Most products are made using high-quality, breathable, and lightweight materials like neoprene, elastic, and durable medical-grade fabrics.
Adjustability: Many products feature adjustable straps or Velcro fasteners to ensure a personalized fit and enhanced comfort.
Ergonomic Design: Products are designed to align with human anatomy, providing optimal support and reducing the risk of further injury.
Breathable & Moisture-Wicking: Features like moisture-wicking fabrics and breathable materials ensure comfort during long hours of wear.
Injury Prevention & Recovery Focus: Our products are aimed at both injury prevention (e.g., braces and supports) and rehabilitation (e.g., compression sleeves and muscle stimulators).

MS Surgicals stands behind the quality of its products and offers warranties and guarantees on select items:

Warranty Period: Most products come with a warranty period ranging from 6 months to 2 years, depending on the product category.
Warranty Coverage: The warranty typically covers manufacturing defects, such as faulty stitching, material flaws, or malfunctioning parts.
Exclusions: Damage caused by improper use or external factors like accidents or misuse is not covered under the warranty.
Return/Replacement Process: If your product is found to be defective within the warranty period, we offer free returns and a replacement or repair, as per the terms and conditions.

Ordering & Payment

Visit Our Website: Go to the MS Surgicals website and browse through our product categories.
Select Your Products: Choose the orthopedic products you wish to purchase by clicking on them. You can view detailed descriptions, specifications, and images for each product.
Add to Cart: Once you’ve selected a product, click on the "Add to Cart" button. You can continue shopping or proceed to checkout.
Review Your Cart: Before finalizing your order, you’ll be able to review the items in your cart. Make sure all products, quantities, and sizes are correct.
Checkout: When you’re ready to checkout, click on the "Proceed to Checkout" button. Enter your shipping address and select your preferred shipping method.
Payment: Choose your preferred payment method and enter the necessary payment details to complete your purchase.
Order Confirmation: After payment, you will receive an order confirmation email with your order details and tracking information (if applicable).

MS Surgicals strives to ensure customer satisfaction, and we have clear policies in place for order cancellations and refunds:

Order Cancellation: If you wish to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled before they are shipped.
Refund Process: If you are eligible for a refund (such as in the case of a defective product or incorrect order), we will process the refund to your original payment method. The time it takes to reflect the refund in your account will depend on your bank or payment provider.
Return & Exchange: If you receive a damaged or incorrect product, please notify us within 7 days of receiving your order. We will arrange for a return or exchange. Ensure that the product is unused and in its original packaging.
Refund for COD Orders: Refunds for Cash on Delivery (COD) orders will be processed through bank transfer or digital wallet, depending on your preference.

Health & Safety

MS Surgicals takes safety seriously, and we ensure that our orthopedic products meet the highest standards of quality and safety. To ensure the safe use of our products:

Proper Use: Always follow the product instructions and guidelines provided. This ensures that you use the product in the correct manner and avoid injury.
Regular Inspection: Check the product regularly for wear and tear, especially if it’s frequently used, to prevent any malfunction or injury.
Cleanliness: Keep the products clean and dry, especially those that come into direct contact with skin, to prevent any irritation or infection.
Avoid Modifications: Do not alter or modify the product in any way as it may compromise its effectiveness and safety.
Storage: Store the products in a cool, dry place away from direct sunlight to maintain their integrity.

MS Surgicals encourages consultations with healthcare professionals to ensure that you select the correct orthopedic product. Our products are designed to aid in recovery, provide support, and improve mobility, but it’s always advisable to:

Seek Professional Advice: Consult your doctor, physiotherapist, or orthopedic specialist before purchasing any orthopedic product to ensure it aligns with your medical needs.
Custom Recommendations: Healthcare professionals can provide tailored recommendations based on your health status, age, and activity level.